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Making the Grade: Haverhill Office Meets Highest Standard For Patient-Centered Care

pentucket medical group awards

After many months of effort, Pentucket Medical has passed a milestone towards its goal of becoming a Patient Centered Medical Home.

With this week’s announcement that our Haverhill office has been awarded Level Three Accreditation by the National Council for Quality Assurance, (NCQA), we have proven that our systems, staff and workflows measure up to the highest standards of patient-centered outpatient treatment.

Pentucket Medical Chief Executive said that he felt “great pride and satisfaction” in announcing the accreditation.

“Level Three is the highest level achievable,” he said, “a huge accomplishment that took much effort, time, perseverance and dedication. Linda Persichetti immersed herself in this effort becoming our in-house expert on NCQA accreditation, and with that knowledge, provided the leadership necessary to bring this vision to reality. Linda was assisted by Kathy White and the Clinical and Support staffs in Haverhill, who despite having to maintain their ongoing workflows, completed all the required tasks as prescribed by the NCQA.

Those task involved thinking critically about nearly every detail of customer service, clinical operations and environment, said Linda Persichetti.

“To be honest, we had a lot of things in place,” she said “We were doing a lot that was needed, so some if was a matter of tweaking and then providing proof for the accreditors.

“But it also involved clinician trainings, reconfiguring exam rooms to the way individual doctors practice, making room in the schedule for sick visits, and documenting, documenting and documenting.

“The staff, the doctors were huge,” Linda said, praise that was echoed by John Sarro.

“I want to publically thank Linda for her leadership and tireless effort,” he said. “Kathy White for her management and determination, the Clinical Staff for its cooperation and patience and the support staff for their positive attitude and extreme effort, for achieving this prominent recognition. In addition, I would like to recognize Tony Fusco who provided invaluable technical and reporting support to the effort.”